Customer complaints against one of Britain’s biggest banks soared by as much as 75 per cent in the first half of this year, it has emerged.
The NatWest, which is part of the RBS and is effectively owned by the taxpayer, generated 147,109 complaints between January and the end of June.
The total – equivalent to more than 800 a day – was up by three-quarters on the 84,289 in the same period in 2010.
Lacking in credit: Complaints against NatWest have risen sharply
Separately, complaints about services, branches and insurance sold by RBS staff rose by 45 per cent, taking the figure up to 53,403.
The figures offer a damning indictment of NatWest, RBS and their executives, who have effectively been appointed by the Government to run the bank following a £45billion bail-out in 2008.
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